Όροι και Προϋποθέσεις

Terms of Use

Last Updated: November 2026

Welcome to the website www.markelle.gr

These Terms of Use (hereinafter referred to as the "Terms") govern the use of the website www.markelle.gr (hereinafter referred to as the "Website"), which is managed and operated by the business under the corporate name M. Papageorgiou and the trade name Markelle (hereinafter referred to as the "Company"), as well as any subpages, features, or services available through the Website.

Accessing, browsing, using, and/or submitting a request for an order or partnership through the Website implies your full and unconditional acceptance of these Terms.

Conversely, these Terms do not apply to, nor do they regulate, product purchases made with physical presence directly within the Company's brick-and-mortar stores, which are governed exclusively by the commercial policy of each respective physical store.

Please read these Terms, as well as the Privacy Policy και την Cookies Policy, carefully before using the Website.

In the event that you do not agree with any of these Terms or the associated policies, please refrain from using the Website.

For the purposes of these Terms, "Company" shall mean the business that manages the Website, while "User" shall mean any natural or legal person who visits, uses, and/or transacts through the Website, including but not limited to customers and newsletter subscribers.

User Obligations, Restrictions, and Liability

By accessing and using this Website, the User undertakes to fully comply with applicable laws, public policy, and these Terms, and to refrain from any act or omission that may affect, disrupt, or impede the security, proper functioning, and technical systems of the Website or its supporting networks. The use of the Website for any unlawful, fraudulent, or abusive purpose is strictly prohibited. Furthermore, the use of automated means to access or interact with the Website (including, but not limited to, bots or scripts) is expressly forbidden, as is any attempt to alter, breach, or tamper with its source code, technical infrastructure, and operations. The posting, storage, or distribution through the Website of any harmful content, viruses, malware, or material that infringes upon the intellectual or industrial property rights of the Company and/or third parties is likewise strictly prohibited.

The User acknowledges and agrees that they bear sole and exclusive liability for any act or omission occurring during their use of the Website, as well as for the accuracy and legality of the information and data submitted via contact forms and requests. In any event, the User shall fully indemnify and hold harmless the Company against any direct or indirect damage, loss, financial burden, or legal expense arising out of a breach of these Terms, or from any unlawful, fraudulent, abusive, or unauthorized use of the Website. The aforementioned obligations and restrictions apply cumulatively, constitute a single and binding set of rules governing the use of the Website, and any breach thereof gives rise to an obligation to fully compensate the Company.

Concurrently, the User agrees to indemnify, defend, and hold harmless the Company, its affiliates, and partners from and against any third-party claims, liabilities, or demands, including reasonable legal fees, arising out of or in connection with the User's acts or omissions regarding the use of the Website, the violation of applicable laws or third-party rights, the transmission of unsolicited or bulk communications (spam), or any attempt to alter or overburden the Website's functionalities.

Use by Minors

Access to and browsing of the Website are permitted irrespective of age. However, communication with the Company through available channels, subscription to the newsletter service, and the submission of inquiries or requests for product purchases or the initiation of professional partnerships, are intended exclusively for adults who have reached the age of 18 and possess full legal capacity.

Minors who wish to contact the Company or express interest in its products must do so solely through their parent or legal guardian acting on their behalf, as the responsibility for supervising the use of the Website rests exclusively with them.

The Company operates in good faith and presumes that every user who communicates, subscribes to the newsletter, or submits a request possesses the requisite legal age and capacity. Consequently, the Company bears absolutely no liability, civil or criminal, in the event that false, inaccurate, or misleading age information is provided by minors; any and all liability for any direct or consequential damage arising out of such actions shall rest solely upon those exercising parental care or supervision over them.

Product Presentation and Availability

The presentation of products on the Website does not imply that all such products are available for purchase through it.

Products that are not explicitly featured within the "Exclusive Offers" and "Seasonal Promotions" sections are displayed solely for informational purposes and are not available for purchase online through the Website. The price or availability of these products is not disclosed on the Website, and such items may be available through the Company's physical points of sale, affiliated retail outlets, or other commercial partners, in accordance with the Company’s applicable commercial policy at any given time.

For these products, interested parties may contact the Company via email at order@markelle.gr, to request additional information or to be informed of their potential availability at physical points of sale following an inventory check.

Exclusive Offers and Seasonal Promotions

The "Exclusive Offers" section constitutes a permanent category of the Website and features selected products that have been permanently withdrawn from the Company’s company-owned physical retail points of sale. These products are now available exclusively through the Website at specially configured, preferential online prices. These prices are reduced compared to the listed (crossed-out) retail price that was applicable at the Company’s company-owned physical retail locations prior to the permanent transfer of the items to the Website.
These products are available in limited quantities and/or for a specific duration per product code. Availability may vary by size and product. These items represent special online offerings by the Company and will not be re-introduced through its company-owned physical retail points of sale, nor will they be replenished online once available stock is depleted, unless the Company decides otherwise.

The "Seasonal Promotions" section pertains to seasonal promotional activities of a specific duration, during which preferential pricing is provided for selected products or product categories.

These promotional prices are reduced compared to the regular retail price of the products at the Company’s company-owned physical retail locations, reflecting either the price applicable prior to the commencement of the online promotion or the initial price projected for their retail availability upon its conclusion.

During the effective period of any given promotional campaign, the participating products are not simultaneously available at the Company’s company-owned physical retail outlets (either because they have been temporarily withdrawn or because their brick-and-mortar retail launch has not yet commenced).

These preferential prices do not apply automatically. To activate them, the User must correctly enter the currently applicable promotional code—as displayed in the relevant showcase—into the corresponding field of the expression of interest form.

Offers are valid exclusively for the announced duration or until predetermined stock is depleted (whichever occurs first), and their online availability is strictly limited to the allocated quantity.

Upon the expiration of the promotional period or the depletion of its dedicated stock, the preferential prices automatically cease to apply, and the products are no longer available for purchase through the Website (though they may remain visible solely for informational purposes).

Following the conclusion of a promotional campaign, these products may be made available for sale at the Company’s company-owned physical retail locations. In such an event, their starting price at these outlets will correspond to the regular retail price; for products that existed prior to the promotion, this will be the same regular price applicable before their temporary withdrawal, whereas for products being introduced for the first time, it will be the initially projected retail price established for their debut at the Company’s company-owned physical retail locations. At any subsequent time, the further commercial lifecycle of the products, any future price adjustments, and the potential expansion of their distribution to affiliated networks or third-party points of sale shall be determined freely in accordance with the Company’s applicable commercial policy.

The "Exclusive Offers" and "Seasonal Promotions" sections are distinct, and products featured in one section do not simultaneously participate in the other unless otherwise specified by the Company.

During the period in which products are featured in either of these two sections, they are available exclusively through the Website. Specifically, products within the "Exclusive Offers" section are permanently and exclusively available through the Website and are under no circumstances available for order, purchase, and/or collection from any company-owned physical store or other company-owned retail point of sale of the Company.

Correspondingly, products within the "Seasonal Promotions" section are available exclusively through the Website solely for the duration of the respective promotional campaign. During this period, these items are either temporarily withdrawn from or have not yet been released to the Company’s company-owned physical points of sale, and they are under no circumstances available for order, purchase, and/or collection from any company-owned physical retail location while the respective promotional campaign is active.
Each of the "Exclusive Offers" and "Seasonal Promotions" sections features a separate and distinct order expression of interest form. To submit an inquiry within the "Exclusive Offers" section, the user must complete the "Product Code" field, whereas for the "Seasonal Promotions" section, the user must fill in the currently applicable "Promo Code" in the designated fields of the respective form.

The submission of the respective form constitutes the sole available procedure for expressing an interest in purchasing products from these specific categories. No request review or fulfillment process shall commence unless the aforementioned form has been previously submitted. Inquiries initially submitted via telephone, email, or other communication channels shall not be accepted and shall not bind the Company. The submission of the form constitutes a mere expression of interest by the User and does not imply acceptance of an order, the conclusion of a contract of sale, reservation of stock, or any obligation on the part of the Company to fulfill the order. Each request is processed on a first-come, first-served basis, subject to final confirmation of available stock (and the requested size) at the time of processing by the Company. Following the processing of the request, the Company will contact the User exclusively via email—at the email address provided by the User in the respective form—in order to notify them of whether or not the request can be fulfilled and, if fulfillment is possible, to guide them through the subsequent steps for completion, always in accordance with the remaining Terms.

The Company reserves the right to modify, renew, transfer between the "Exclusive Offers" and "Seasonal Promotions" sections, or withdraw at any time any products, product categories, offers, special commercial activities, and promotional campaigns. Furthermore, the Company may suspend or terminate any related promotional activity for objectively justified reasons—including instances of force majeure or reasons pertaining to the orderly operation of the business—without prior notice, provided that such actions do not affect orders already confirmed in writing, or consumer rights derived from applicable legislation.

Orders

General Principles

The Website provides the User with various communication options to contact the Company—including, but not limited to, dedicated forms and other available communication channels—each serving distinct purposes. Specifically regarding the forms provided, these include the Contact Form, the separate Order Expression of Interest Forms for the "Exclusive Offers" and "Seasonal Promotions" sections, as well as the Partnership Expression of Interest Form for B2B collaboration, which is governed by the more specific terms of the "B2B Partnerships (B2B Zone)" section.

The use of any of the aforementioned features does not, in and of itself, constitute the submission of an order, the acceptance of an order, or the conclusion of a contract for sale or partnership, and it does not create any contractual relationship or binding commitment for the Company.

Contact Form (Contact Form)

The Website’s Contact Form is intended exclusively for general communication between the User and the Company, including the submission of inquiries, support requests, or requests for information.

The use of this form is strictly for informational and support purposes and does not constitute an order expression of interest, the submission or acceptance of an order, the acceptance of a commercial proposal, or the conclusion of a contract for sale or partnership, nor does it in and of itself create any contractual relationship, commitment, or obligation for the Company.

Submission of Order Expressions of Interest(Order Request Form)

The provisions of this section govern the order expressions of interest submitted via the dedicated forms within the "Exclusive Offers" and "Seasonal Promotions" sections of the Website, which are subsequently transmitted to the Company’s email address (order@markelle.gr).

Inquiries submitted through any other communication channels—including, but not limited to, telephone, direct email, the standard Contact Form, replies to newsletters, or social media platforms—shall not be deemed valid order expressions of interest for products within the "Exclusive Offers" and "Seasonal Promotions" sections under this specific procedure, and they shall create no obligation whatsoever for the Company regarding their review, acceptance, or fulfillment.

Order Expression of Interest Form - Procedure

The submission of an order expression of interest is conducted exclusively through the dedicated forms within the "Exclusive Offers" and "Seasonal Promotions" sections of the Website, through which the respective inquiries are transmitted to the Company’s email address (order@markelle.gr).

The submission of the request constitutes a non-binding expression of interest by the User and does not, in and of itself, represent the conclusion of a contract of sale or the completion of a purchase, nor does it create any obligation for the Company to accept or fulfill the respective inquiry.

Following receipt of the expression of interest, the Company shall communicate with the User via the provided email address to inform them of product availability, the total cost (which is broken down into the product value and shipping/handling fees, in accordance with the specific terms of the Website), the payment details, and the estimated delivery time, provided that the request is accepted. It is explicitly clarified that for shipments outside the European Union (EU), any additional import duties, taxes, customs clearance fees, or charges imposed by the destination country shall be borne entirely and exclusively by the User.

The contract of sale shall be deemed concluded, and the order finalized for dispatch, only upon the Company’s express confirmation of acceptance via email, and subject to the condition precedent (suspensive condition) of full and timely payment of the amount due within the timeframe and in accordance with the specific terms set forth in the [Payment] section.

The Company reserves the right to decline an order expression of interest, particularly in cases of product unavailability, technical, typographical, or accounting errors, or if the order cannot be fulfilled.

Cancellation or Non-Fulfillment of Order

The Company reserves the right to modify, update, or remove products, prices, availability, and content on the Website at any time and without prior notice.

The Company shall make every reasonable effort to fulfill order requests that it has accepted in accordance with the procedure set forth in these Terms of Use.

However, instances may arise where the fulfillment of an order becomes impossible, even subsequent to the conclusion of the contract of sale and the settlement of payment as set forth above. This applies in particular due to the subsequent unavailability of a product or a requested size; technical, data-processing, or manifest errors regarding the price, description, or availability of a product; reasonable suspicion of an abusive, unlawful, or fraudulent transaction; as well as events of force majeure or technical and operational limitations.

In the aforementioned cases, the Company shall notify the customer as soon as possible and may cancel the order or refrain from proceeding with its fulfillment.

In the event of an order cancellation for which payment has already been remitted, the Company shall refund the paid amount via bank transfer to the same bank account from which the initial payment was made, within a reasonable timeframe and in compliance with applicable legislation. Any bank fees, transaction costs, or commissions associated with the refund process to the User under the circumstances described above shall be borne entirely by the Company, and the respective refund shall be issued interest-free.

The Company shall not be liable for any delay or failure to fulfill an order due to events of force majeure or other circumstances beyond its reasonable control, to the maximum extent permitted by applicable law.

Payment

Payment and settlement shall be executed exclusively via bank transfer to an official corporate bank account. The Website does not support payments by credit or debit cards, PayPal, cash on delivery (COD), or any other electronic payment methods.
The necessary details for executing the bank transfer shall be transmitted to the User via email from the address order@markelle.gr to the email address provided by the User upon submitting the order expression of interest form.

To ensure the proper identification of the transaction, the User must include the following in the payment reference/remittance details:

Their full name
The corresponding order request code

Any bank charges, transaction fees, incoming wire transfer fees, or remittance costs shall be borne exclusively by the User. When executing the bank transfer (particularly via e-banking), the User is required to select the "OUR" fee allocation option (sender bears all fees). This ensures that the final net amount credited to the Company’s bank account corresponds exactly to the total amount due as stated in the email confirmation, without any deductions or reductions.

Order requests shall enter the fulfillment process, and the dispatch of products shall take place, only upon the final appearance, identification, and clearance of the full payment amount in the Company's corporate bank account. Any delays in the posting or clearance of the bank transaction (particularly due to funds being transferred from a different banking institution) may result in a corresponding delay in the processing and, consequently, the dispatch of the products.

The temporary reservation of the products included in the order request shall remain active for a period of up to two (2) business days from the dispatch of the confirmation email regarding availability and acceptance of the request by the Company (excluding weekends and official public holidays). In the event that full settlement of the amount due is not completed and bank-confirmed within the aforementioned timeframe, the temporary reservation shall be revoked automatically as a matter of right (ipso jure), and the order request shall be canceled automatically, without requiring any prior notice or further action on the part of the Company.

In the event of cancellation, the initial order request shall cease to be valid and shall not grant the User any right to demand its fulfillment. Should the User remain interested in purchasing the products, they must submit a new order expression of interest, which will be assigned a new order request code and will undergo the prescribed procedure from the beginning, provided that the products and requested sizes remain available.

Prices & Availability

All product prices available for purchase through the Website are quoted in Euros (€) and are inclusive of the applicable Value Added Tax (VAT) in accordance with current legislation.

Shipping expenses shall be borne exclusively by the User. The shipping cost depends on the weight, volume, and destination of the shipment, and is disclosed to the User via the email confirming availability and acceptance sent by the Company during the processing of the order expression of interest, prior to the conclusion of the contract of sale and its settlement, in accordance with the specific provisions set forth in this section as well as in the "Payment" section.

Product prices are subject to adjustment at any time. However, any such price modifications shall not affect order requests for which the confirmation of availability and acceptance email has already been dispatched by the Company and the two (2) business day temporary reservation period remains in effect, nor shall they affect order requests for which payment has already been confirmed and which are currently in the process of fulfillment or dispatch.

Given that the products made available for sale through the Website may consist of items of limited or specific duration and/or limited stock, their availability is subject to rapid change or depletion without prior notice. The Company does not guarantee the continuous availability of all products displayed on the Website and reserves the right to withdraw products or modify available quantities at any time. Upon the permanent cessation, in any manner, of the availability of a specific product code—whether due to stock depletion or voluntary withdrawal by the Company—such item shall no longer be displayed for sale on the Website and will not be re-introduced for online sale, unless the Company's commercial policy dictates otherwise. In the event that a product included in an order request is no longer available, the Company shall notify the User accordingly during the processing of the request and prior to the conclusion of the sale.

An exception applies in cases where the requested product code or size becomes depleted during the processing of the request by the Company. This reflects that products within the "Exclusive Offers" and "Seasonal Promotions" categories are available in strictly limited quantities and are processed on a first-come, first-served basis. In such an event, the Company shall notify the User via email regarding the inability to fulfill the request, prior to the conclusion of any contract of sale.

Although every reasonable effort is made to ensure the accurate depiction of products, their technical specifications, and their characteristics, minor variations in color shades or material textures may occur due to display monitor settings, photographic reproduction, or natural lighting conditions.

The Company reserves the right to correct any technical, typographical, data-processing, or accounting errors in the listing of prices or product characteristics on the Website.

Product Sizes, Fit, & Characteristics

The products presented on the Website—including those within the "Exclusive Offers" and "Seasonal Promotions" sections—originate from various manufacturers (brands). Consequently, they may exhibit variations with respect to their sizing, fit, materials, construction, technical specifications, and other characteristics.

The User must take into consideration that there is no uniform system for sizing, measurements, or specifications across different brands. Information regarding each product—including available sizes, dimensions (where provided), and key characteristics—is specified in the respective product description.

The Company makes every reasonable effort to ensure that product descriptions, technical specifications, and photographs are accurate and up to date, based on the information provided by the official fashion houses and manufacturers. However, it does not guarantee complete uniformity across different brands regarding fit, perceived sizing, materials, construction, or other specific attributes, which may vary according to the specifications and manufacturing choices of each individual producer; nor does it bear any liability for minor modifications or upgrades to product specifications implemented unilaterally by the brands themselves.

Shipping & Delivery

Shipping Expenses & Charges

Shipping expenses shall be borne exclusively by the User and are calculated based on the weight, volume, and destination of the shipment (including any additional charges for inaccessible or remote areas).
The exact final cost is disclosed to the User via the email dispatched by the Company during the processing of the order expression of interest, prior to the conclusion of the contract of sale and its settlement, in accordance with the provisions set forth in the "Payment" & "Prices and Availability" sections.

For shipments to countries outside the European Union, any additional import duties, taxes, customs clearance fees, or other local charges shall be borne entirely and exclusively by the User, who is responsible for obtaining relevant information from the competent authorities of their country.

Delivery Methods, Timeline, and Availability

Shipments are dispatched via affiliated courier services or freight transport companies both within Greece and abroad, strictly and solely upon the full, complete, and verified settlement of the total order amount (product value and shipping expenses combined), in accordance with the specific provisions set forth in the "Payment" and "Prices and Availability" sections.

All products made available for sale through the Website are initially presented as immediately available, and confirmed orders are fulfilled in their entirety within a single, unified shipment. An exception applies in cases where the requested product code or size becomes depleted during the processing of the request by the Company. This reflects that products within the "Exclusive Offers" and "Seasonal Promotions" categories are available in strictly limited quantities or predetermined stock levels, and are processed on a first-come, first-served basis. In such an event, the Company shall notify the User via email regarding the inability to fulfill the request, prior to the conclusion of any contract of sale.

In exceptional cases, where due to force majeure, a systemic error, or the detection of a product defect during the final quality control check prior to packaging, it becomes impossible to fulfill an order even after its initial acceptance by the Company, the User shall be promptly notified in writing (via email) and the transaction shall be canceled.
In such an event, if the User has already remitted payment, the full amount shall be refunded interest-free within ten (10) calendar days from the date of the respective written notification, and the Company’s liability shall be strictly limited solely to the return of the aforementioned amount.

The estimated delivery time is indicative and subject to variation depending on the shipping destination and transport conditions that fall outside the Company's control.

Transfer of Risk & Liability

The risk of loss or damage to the products passes to the User at the moment when the User, or a third party designated by the User (other than the carrier), acquires physical possession of the products. If, however, the User selects and instructs their own carrier to collect and transport the products, the risk passes to the User upon delivery of the products by the Company to the said carrier.

Liability for Accuracy of Information & Management of Non-Delivery

The User bears sole and exclusive liability for the accuracy and completeness of the delivery details provided. In the event that delivery becomes impossible due to incorrect information, or due to the User’s prolonged absence and failure to be located by the carrier, resulting in the return of the parcel to the Company, the Company shall contact the User to arrange for a new shipment. In such a case, the User shall be charged entirely with the expenses associated with the return of the parcel, as well as the costs of the new shipment.

If the User, through their own fault, fails to collect the pre-paid parcel and, within ten (10) calendar days from the date the parcel was first placed in delivery status by the transport company, does not respond to the relevant notifications sent by the Company via email to arrange for a new shipment, the Company reserves the right to permanently cancel the order.

In this case, the Company shall notify the User of the cancellation in writing (via email). The refund of the paid amount for the value of the products shall be executed exclusively via bank transfer, strictly upon the express written reply and confirmation by the User via email, by which the User either confirms the details of the initial bank account used for the deposit or specifies a new account in writing.

The deadline for issuing the refund is set at ten (10) calendar days, commencing exclusively on the day following the receipt and verification of the complete, accurate, and explicitly approved bank account details from the User (including IBAN, full name of the beneficiary, and banking institution). Throughout the entire intervening period until the User provides written notification of the aforementioned details, the amount to be refunded shall remain held by the Company interest-free. Consequently, the Company is released from any liability regarding delays in the refund process, and no default interest or any other compensation shall be due
Throughout the entire intervening period until the User provides written notification of the aforementioned details, the amount to be refunded shall remain held by the Company interest-free. Consequently, the Company is released from any liability regarding delays in the refund process, and no default interest or any other compensation shall be due.

Throughout the entire intervening period until the User provides written notification of the aforementioned details, the amount to be refunded shall remain held by the Company interest-free. Consequently, the Company is released from any liability regarding delays in the refund process, and no default interest or any other compensation shall be due.

Inspection Upon Delivery

Upon delivery, the User must thoroughly inspect the external condition of the packaging. In the event that visible damage, tearing, or tampering with the packaging is detected, the User is required to either refuse delivery or immediately record a written damage claim with the carrier (Courier) and notify the Company on the very same day by sending a relevant email.

Limitation of Liability for Delays

The Company shall bear no liability for delays attributable to third-party service providers or to events beyond its reasonable control, including but not limited to:

Transport or courier companies
Customs inspections or clearance procedures (for shipments outside the EU)
Events of force majeure (e.g., extreme weather conditions, strikes, natural disasters)

Defective Products & Inspection Upon Delivery

1) Inspection Upon Delivery

The User is requested to inspect the products upon delivery and to notify the Company, without undue delay and, in any event, within forty-eight (48) hours from the actual delivery of the product, regarding any visible defects, shortages, or transport damage identified upon delivery, as well as the receipt of a product different from the one specified in the confirmed order.

Upon the expiration of the aforementioned deadline, the Company reserves the right to decline any requests relating exclusively to visible defects, shortages, or transport damage, unless the User proves that such issues existed prior to delivery.

Notification must be provided via email to order@markelle.gr , including the User’s full name, the order inquiry reference number, and a detailed description of the issue. The request for replacement or return must be accompanied by relevant photographs and/or a short video documenting the reported issue.

2) Right to Return or Replacement

In the event that a product is proven to be defective or a product different from the one specified in the confirmed order has been delivered, the User shall primarily be entitled to request a free replacement of the product, subject to availability. Withdrawal from the contract and a full refund shall constitute a secondary remedy and may be exercised exclusively where replacement of the product is objectively impossible, would entail disproportionate costs for the Company, or where the parties have reached a relevant written agreement.

For the purposes of these Terms, a product shall be deemed to be proven defective where, following an inspection by the Company or the manufacturer, a manufacturing or functional defect is identified which is not attributable to misuse, normal wear and tear, accident, third-party intervention or improper maintenance by the User.

3) Product Inspection

The Company reserves the right to inspect the product, either directly or through the manufacturer or an authorised technical service provider, in order to determine whether the reported issue is attributable to a manufacturing or functional defect, or to use, normal wear and tear, mishandling, accident or any other cause arising after delivery of the product.

Such inspection shall constitute a prerequisite for the assessment of the claim and shall take place prior to any replacement of the product or refund.

The Company reserves the right to request that the product be presented or returned for this purpose.

4) Product Return Procedure

Where the return of a product for inspection has been approved, the Company shall provide the User with the necessary instructions regarding the return procedure, exclusively by email sent from the following email address, order@markelle.gr to the User's email address from which the relevant request was originally submitted. The return shall be carried out at no cost to the User, through a courier service or any other method specified by the Company. The User shall be required to dispatch the product within seven (7) calendar days from the date of written approval of the return request (by email), unless otherwise agreed in writing.

Returns of products made without the Company's prior approval or without compliance with the prescribed procedure shall not be accepted, unless otherwise required by applicable law.

5) Replacement or Refund

Following receipt and inspection of the product, where it is established that the product is defective or that an incorrect product has been dispatched, the Company shall proceed with the replacement of the product, subject to availability, or, where replacement is objectively not feasible in accordance with these Terms, with a refund of the amount paid.

The refund shall be made exclusively by bank transfer. In order to complete the refund process, the User shall provide the Company in writing, by email to order@markelle.gr, with the full details of the bank account to which the refund is to be made, including the IBAN, the account holder's full name and the name of the banking institution, regardless of whether the account is the same as or different from the one used for the original payment. The refund shall be processed within ten (10) calendar days, with this period commencing exclusively on the day following the date on which the Company receives the bank account details, as provided by the User, who shall bear responsibility for their accuracy. Throughout the period elapsing until the User provides the aforementioned details in writing, the refund amount shall remain held by the Company without accruing any interest. During this period, the Company shall bear no liability for any delay in processing the refund, and no default interest or any other form of compensation shall be payable.

Any bank charges and fees imposed by the Company's bank in connection with the refund process in cases involving defective or incorrectly delivered products shall be borne by the Company, provided that the User's bank account is held with a domestic credit institution (Greece). Any incoming transfer fees and charges imposed by the User's bank, as well as any fees charged by the receiving or intermediary foreign bank, shall be borne entirely by the User. In all cases, the refund of the amount paid shall be made without interest.

6) Products with No Confirmed Defect

If, following an inspection of the product by the Company or the manufacturer, it is established that the reported issue is not attributable to a manufacturing or functional defect, but rather to misuse, improper maintenance, normal wear and tear, accident, third-party intervention or any other cause for which the Company bears no responsibility, the request for return, replacement or refund shall be rejected. In such cases, the product shall be returned to the User, who shall bear the full cost of its reshipment. Furthermore, the Company reserves the right to request that the User reimburse reasonable transportation costs incurred for the initial collection of the product for inspection, provided that the product was originally returned for inspection free of charge to the User as part of the relevant inspection request.

If the User refuses or fails to collect the product or to cover the aforementioned costs for a period exceeding sixty (60) calendar days from the date of the first (initial) written notification sent to the User by email, such conduct shall be deemed an unconditional declaration of abandonment of the User's ownership and possession rights over the product. In such case, the Company shall be released from any further obligation to safeguard or store the product and shall be entitled to dispose of or otherwise make use of the product at its sole discretion, without the User retaining any further claim or demand against the Company, including, without limitation, any claim for compensation or refund.

Withdrawal from the Contract & Returns

In accordance with the applicable consumer protection legislation, the right of withdrawal without giving any reason applies exclusively to contracts concluded at a distance and does not extend to purchases made in physical retail stores.
Under the aforementioned legal framework, this right shall apply to our business exclusively in respect of order enquiries submitted through the Website and subsequently concluded as distance contracts following the Company's written confirmation by email. This right is expressly excluded in respect of any purchase made and completed directly at the Company's physical retail stores.

1. RIGTH OF WITHDRAWAL

In accordance with the applicable consumer protection legislation, the User shall have the right to withdraw from the purchase within fourteen (14) calendar days from the date of actual receipt of the product, without being required to provide any reason.

In order to exercise the right of withdrawal, the User must notify the Company in writing, within the aforementioned period, by sending an email to order@markelle.gr, providing their personal details and the relevant order enquiry reference number, and using the following subject line: “Exercise of the Right of Withdrawal”.

Following the exercise of the right of withdrawal, the User shall be required to return the product without undue delay and, in any event, within fourteen (14) calendar days from the date on which the Company is notified of the withdrawal. The deadline shall be deemed to have been met provided that the product is handed over for dispatch before the expiry of the aforementioned period.

In the event that the User exercises the statutory right of withdrawal, the direct costs of returning the product shall be borne by the User.

The date of return of the product shall be deemed to be the date on which the product is handed over to the carrier (courier service), as evidenced by the shipping receipt or the electronic tracking system. The User shall retain the proof of shipment until the return process has been completed and the Company has provided written confirmation (by email) of receipt of the product.

In the event of an unjustified failure to comply with the aforementioned deadline, the Company reserves the right to refuse acceptance of the returned product or to assess the request on a case-by-case basis, taking into account the circumstances of each individual case and the applicable legislation.

2. EFFECTS OF WITHDRAWAL

In the event of a valid and timely exercise of the right of withdrawal, the Company shall refund the exact amount received for the purchase of the product. Such refund shall be made without interest and without undue delay and, in any event, within fourteen (14) calendar days from the date on which the returned product is physically received at the Company's premises and the relevant technical inspection of its condition has been completed, in accordance with applicable legislation.

The refund shall be made using the same payment method as that used for the original order enquiry. As payments are accepted exclusively by bank transfer, the User shall provide the Company in writing (by email to order@markelle.gr) with the full details of the bank account to which the refund is to be made, including the IBAN, the account holder's full name and the name of the banking institution.

The Company shall bear exclusively the outgoing bank transfer fees charged by its own banking institution. The User shall bear exclusively any incoming bank transfer fees charged by their own bank, as well as any fees or charges imposed by intermediary or correspondent banks in respect of bank accounts held outside the European Economic Area (EEA).

The Company shall be entitled to withhold the refund until it has received the returned product and completed the relevant inspection of its condition.

The User shall be liable for any diminution in the value of the product resulting from handling or use beyond what is necessary to establish the nature, characteristics and functioning of the product. If the product is returned in a condition that does not comply with the requirements set out in Section 4, the Company shall be entitled to withhold a proportionate part of the purchase price as compensation for the diminution in the product's value, by way of unilateral set-off of its compensation claim against the amount to be refunded, in accordance with applicable law. The diminution in value and the amount to be withheld shall be determined by the Company following receipt and technical inspection of the product, taking into account the cost of any necessary repairs or cleaning, as well as any loss of commercial value resulting from the product being classified as used.

3. RETURN SHIPPING COSTS

The costs of returning products shall be borne by the User, unless the return concerns a product proven to be defective or a case of incorrect delivery attributable to the Company.

Where the return shipping costs are borne by the User, the User shall be responsible for selecting the method of transport and the carrier and shall bear sole responsibility for the security of the product, including any loss, theft or damage, until the product has been physically received by the Company.

The User shall retain the proof of shipment until the return process has been completed and the Company has provided written confirmation (by email) of receipt of the product.

4. CONDITIONS FOR PRODUCT RETURNS

The following conditions constitute requirements for the acceptance of product returns and shall not, in themselves, give rise to any right to return or exchange a product.

For a product return or exchange to be accepted, all of the following conditions must be met cumulatively:

The product must be in its original condition and must not have been used, washed or altered.
The product must be free from odours, damage or any signs of use.
The product must be accompanied by its original packaging, user instructions or other accompanying printed materials, as well as all original manufacturer tags, which must remain intact and must not have been removed or cut off.
The product must be accompanied by the proof of purchase.
The product packaging must remain intact, free from damage or adhesive materials (e.g. packaging tape applied directly to the product box) that could render the product unsuitable for resale.

In the context of the right of withdrawal, where a product is returned in a condition that does not comply with the aforementioned requirements, the return shall nevertheless be accepted; however, the User shall be liable for any resulting diminution in the product's value. In such cases, the Company shall be entitled to withhold a proportionate part of the purchase price as compensation for the diminution in value, by way of unilateral set-off, in accordance with applicable law. In the case of commercial exchanges or replacements (outside the scope of the right of withdrawal), returns that do not cumulatively satisfy all of the aforementioned requirements shall not be accepted.

5. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply in the following cases:

Products manufactured or customised in accordance with the User's specific requirements or clearly personalised (custom-made) products, as well as products specially imported or ordered at the User's request, which are not included in the Company's regular product range or current stock.
Products which, for reasons of hygiene or health protection, are not suitable for return once their packaging has been unsealed, including, without limitation, socks, thermal underwear or similar clothing items and accessories.
The above cases constitute statutory exceptions to the right of withdrawal, in accordance with the applicable consumer protection legislation.

6. PRODUCT RETURNS & EXCHANGES (Outside the Scope of the Right of Withdrawal)

In addition to the statutory right of withdrawal, the Company may, on a case-by-case basis and strictly subject to stock availability, consider requests for product exchanges (such as exchanges for a different size or based on a change of preference). This option constitutes a voluntary commercial benefit offered by the Company and does not establish any contractual right on the part of the User.

Given that products listed under the “Exclusive Offers” & “Seasonal Promotions” sections are available in limited quantities, availability for product exchanges cannot be guaranteed.

In the event of insufficient stock, the exchange shall not be possible. The order confirmed by the Company (based on the relevant order enquiry) shall remain unchanged, and this circumstance shall not give rise to any right to a refund, except in cases involving the exercise of the statutory right of withdrawal, a product proven to be defective or an incorrectly delivered product.

The relevant exchange request must be submitted exclusively by email to order@markelle.gr, within twenty (20) calendar days from the date of issuance of the relevant proof of purchase. Any exchange shall be carried out only upon the Company's express written approval, communicated by email from the following email address: order@markelle.gr, The product being returned for exchange must cumulatively satisfy all the condition requirements set out in Section 4.

All costs associated with returning the original product for exchange and shipping the replacement product shall be borne entirely by the User. Such costs shall be borne by the Company exclusively in cases involving a product proven to be defective or an incorrect delivery, in accordance with the provisions of the preceding sections.

B2B Cooperation (B2B Zone)

The B2B Zone section of the Website is intended exclusively for businesses and professionals interested in exploring potential business cooperation with the Company.

These terms shall apply in conjunction with the General Terms of Use of the Website. However, it is expressly clarified that, in accordance with applicable legislation, the statutory right of withdrawal without giving any reason does not apply to B2B purchases and transactions. Furthermore, any matters relating to product returns, replacements or exchanges for any reason whatsoever (including defective products or incorrect deliveries) shall not be governed by these General Terms of Use but shall instead be subject to a separate written agreement entered into between the parties upon the finalisation of their business cooperation.

As a first step, the relevant expression of interest must be submitted exclusively through the dedicated form provided in this section, to which all interested parties shall be directed, even where initial contact has been made through other means of communication.

This form is intended exclusively for enquiries regarding potential B2B cooperation and shall not be used as a general contact form for any other requests or enquiries.

The User submitting the enquiry hereby makes a binding declaration that they are acting in the course of their business or professional activities and that all information provided (including company details and VAT Number) is true, accurate and up to date.

The submission of a cooperation enquiry form through the B2B Zone constitutes solely an expression of interest in exploring a potential business cooperation and shall not constitute acceptance of any cooperation proposal, conclusion of any agreement, acceptance of any order or the assumption of any contractual or other obligation whatsoever on the part of the Company. Furthermore, such submission shall not grant the interested party any right to exclusivity, commercial representation, distribution or any other contractual right vis-à-vis the Company, nor shall it impose any obligation on the Company to enter into a business cooperation or to supply any products or services.

Following submission of the enquiry, the Company may contact the interested party for the purpose of obtaining additional information, evaluating the enquiry and exploring potential opportunities for business cooperation.

The Company reserves the right to assess each cooperation enquiry and to decide, at its reasonable business discretion, whether or not to accept it, taking into consideration, indicatively and without limitation, the nature of the proposed cooperation, product availability and its commercial policy.

Any cooperation between the Company and the business partner shall be subject to the prior agreement of the parties on the relevant commercial and other terms, which shall be set out in a written agreement between them. Such terms shall include, indicatively and without limitation, pricing, discounts, minimum order quantities, payment methods, delivery terms and any other specific arrangements agreed between the parties. The cooperation shall become effective in accordance with the terms and conditions of the aforementioned written agreement. Any oral statements or communications shall not be binding unless confirmed in writing.

Product availability, prices and other commercial terms that may be communicated during the enquiry assessment process are provided for informational purposes only and may be subject to change until the cooperation or order has been finally confirmed in writing. All information, price lists, technical specifications and promotional materials that may be exchanged during this pre-contractual stage shall be treated as strictly confidential. The interested professional or business shall not disclose, distribute or communicate any such information or materials to any third party without the Company's prior express written consent. All information, price lists, technical specifications and promotional materials that may be exchanged during this pre-contractual stage shall be treated as strictly confidential. The interested professional or business shall not disclose, distribute or communicate any such information or materials to any third party without the Company's prior express written consent.

The processing of personal and business data submitted through the B2B Zone section shall be governed by the Company's Privacy Policy which forms an integral part of the legal framework governing the use of the Website.

Intellectual Property & Limitation of Liability

The content of the Website http://www.markelle.gr, including, indicatively and without limitation, photographs, logos, graphics, texts, trademarks, trade names, software, data, services and other digital materials belonging to the Company or third parties and representing them or their respective products and services, is protected by intellectual property rights, industrial property rights and any related rights, in accordance with applicable Greek, European and international legislation, and is the exclusive property of the Company or the respective lawful rights holders.

The display of the aforementioned materials on the Website shall not constitute, nor shall it under any circumstances be construed as, any transfer, assignment or grant of any licence or right to use such materials.

Any form of copying, reproduction, storage, publication, republication, distribution, making available, transfer, transmission, uploading, presentation, modification, editing, adaptation, translation, resale or any other form of exploitation, in whole or in part, of the Website's content, by any means or method, whether electronic, digital, mechanical or otherwise, for commercial, advertising, professional or any other purpose, is expressly prohibited without the prior written consent of the Company or the respective lawful rights holders. The sole exceptions to the above prohibition are strictly personal and private use for the User's own information purposes or, in the case of B2B/business users, internal business evaluation exclusively for the purposes of exploring or implementing a business cooperation with the Company.

In particular, accessing, collecting, extracting, copying or using any content from the Website through automated means or tools, including, without limitation, web scraping, data mining, web harvesting, bots, spiders or crawlers, is strictly prohibited. The Company expressly reserves its rights to prohibit the use of the Website's content for the purposes of Text and Data Mining (TDM), in accordance with Article 4 of Directive (EU) 2019/790.The incorporation, storage, reproduction, use for training purposes or exploitation of the Website's content and data in databases, artificial intelligence (AI) systems, large language models (LLMs), or any third-party products or services, without the Company's prior specific written authorisation, is strictly prohibited.

Furthermore, the creation of derivative works, the falsification or alteration of any content, as well as any action that may cause or is likely to cause confusion or mislead the public as to the actual rights holder, owner or provider of the Website's content and services, is strictly prohibited.

Any unauthorised use of the Website's content shall constitute an infringement of the intellectual and industrial property rights of the Company and/or the respective lawful rights holders and may give rise to civil, administrative and criminal liability, in accordance with the applicable legislation in force.

Limitation of the Company’s Liability

The Website and all of its content, products and services are provided on an “as is” and “as available” basis. Access to and use of the Website shall be at the User's sole risk and shall be permitted exclusively for lawful purposes and in accordance with these Terms of Use.

The Company makes every reasonable effort to ensure that the information and content provided through the Website are accurate, complete and up to date. Nevertheless, no express or implied warranty is given as to the accuracy, completeness, reliability or currency of such information and content. Product descriptions and technical specifications are based exclusively on information provided by the manufacturers, and the Company shall not be held liable for any changes thereto or for any damage or accidents resulting from improper, careless or non-compliant use of the products, including any use contrary to the manufacturer's instructions.

The Company makes every reasonable effort to ensure the smooth and secure operation of the Website, without guaranteeing that its operation will be uninterrupted, error-free or free from technical issues, outages, viruses or other malfunctions. The Company shall bear no liability for any malicious interference by third parties, cyberattacks (including Distributed Denial-of-Service (DDoS) attacks), data breaches or unauthorised interception, or alteration of data affecting the operation or content of the Website.

The Company reserves the right to correct, at any time, any typographical, technical or manifest errors relating to the content of the Website, including product descriptions, specifications, availability and prices. In the event of an obvious and manifest error in the displayed price or specifications of a product (resulting from a technical or typographical error), the Company reserves the right to cancel the relevant transaction or order, without incurring any further liability or obligation to pay additional compensation. In such cases, the Company shall be obliged, exclusively in respect of individual consumers (B2C), to promptly refund any amounts paid by the User. In the case of business users and business-to-business (B2B) cooperation arrangements, the relevant enquiries, quotations, product supplies and any related communications or transactions shall be governed exclusively by the specific terms of the written commercial cooperation agreement entered into between the parties.

Ο Ιστότοπος ενσωματώνει περιεχόμενο, εργαλεία και συνδέσμους (links) από συγκεκριμένες υπηρεσίες τρίτων παρόχων, όπως αναπαραγωγή βίντεο μέσω YouTube & Vimeo, διαδραστικούς χάρτες εύρεσης τοποθεσίας μέσω Google Maps και εργαλεία στατιστικής ανάλυσης της επισκεψιμότητας μέσω Google Analytics.

The Company has no control over the operation, content, availability, terms of use or personal data protection policies of such third-party providers and, therefore, shall bear no liability for any damage, malfunction or issue arising from their use. The User is advised to consult directly the respective terms of use and privacy policies of these third-party providers. It is expressly noted that the User may choose to enable or block the activation of these services through the Website's pop-up cookie preference banner (Cookie Banner), in accordance with the specific provisions set out in the Company's Privacy Policy and Cookies Policy .

The Company shall not be held liable for any delays in or failure to fulfil its obligations arising from events of force majeure or circumstances beyond its reasonable control.

To the extent permitted by applicable law, and except where such damage results from the Company's wilful misconduct or gross negligence, the Company shall not be liable to any User, member, business professional or third party for any direct, indirect, incidental or consequential damages, loss of profits, loss of goodwill, business interruption or loss of data that may arise from the use of, or inability to use, the Website, or from reliance on its content.

Personal data Protection

The collection and processing of personal data shall be carried out in accordance with the General Data Protection Regulation (GDPR) and the applicable personal data protection legislation in force from time to time.

For further information regarding the collection, processing and protection of personal data, the User is referred to the Website's Privacy Policy .

Cookies

The Website uses cookies and related technologies to ensure its proper operation, improve its functionality and enhance the User's browsing experience.

Further information regarding the types of cookies used, their purposes and the available management options is provided in the Website's Cookies Policy .

Newsletters (Newsletters)

Subscription to the newsletter service shall take place exclusively on the basis of the User's freely given, explicit, separate and specific consent, which must be provided independently and solely through the submission of a subscription request in the designated field on the Website (such as in the footer or in a pop-up banner).

Subject to the User's consent, the Company may send newsletters and promotional communications regarding new products, exclusive or special offers, and other updates relating to its business activities.

The User shall have the right to withdraw their consent at any time by sending an email to the dedicated email address for Newsletter management (newsletter@markelle.gr), requesting the termination of their subscription. Such withdrawal of consent shall not affect the lawfulness of any processing carried out prior to the withdrawal.

The Company shall not disclose Users' contact details to third parties, except where required by applicable law or where such disclosure is made to cooperating providers of technical services and infrastructure (such as email service providers or newsletter management platforms) acting on the Company's behalf and bound by confidentiality and data protection obligations.

The Company processes personal data in accordance with the Website's Privacy Policy .

Amendments to the Terms

The Company reserves the right to amend these Terms of Use at any time, without prior notice to Users.

In the event of material amendments, the Company shall take appropriate steps to notify Users by means of a prominent notice (such as an information banner) on the Website or through any other appropriate means, for a reasonable period of time.

Any amendments shall take effect upon their publication on the Website and shall be binding on Users from that moment onwards.

Users are responsible for periodically reviewing these Terms for any amendments, as continued use of the Website following the publication of such amendments shall constitute acceptance thereof.

Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with Greek law. Any dispute arising out of or in connection with the application or interpretation of these Terms shall be subject to the jurisdiction of the courts of the Company's registered seat, unless otherwise provided for by mandatory consumer protection laws.