Privacy Policy

Last Updated: November 2026

We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy sets out the principles and practices governing the collection, processing and protection of personal data by the website www.name.gr (the “Website”), in relation to its visitors and users, in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation – “GDPR”), Greek Law 4624/2019, and the applicable legislation.

Data Controller

The Data Controller responsible for the personal data collected and processed through the Website is:

Company Name: M. Papageorgiou
Διακριτικός τίτλος: Markelle
Διεύθυνση: Βασ. Κωνσταντίνου 18 & Α. Τερζάκη –  21 100 Ναύπλιο – Ελλάδα
Email: privacy@markelle.gr
Telephone: +30 27520 96303

For any enquiries or matters relating to the protection of your personal data, or to exercise your rights under applicable data protection legislation, you may contact us at the email address provided above.

What Personal Data We Collect?

Depending on how you interact with and use the Website, we may collect and process the following categories of personal data:

• Full Name: First name and surname.
• Email Address and Newsletter Communications: Your email address and any information relating to your registration to receive our newsletter and subsequent communications, including requests to discontinue your subscription.
• Shipping and/or Billing Address: Including street name, street number, city/town or area, postal code and country.
• Contact Telephone Number: Where provided.
• Company Details and Professional Information: Including company name, nature of business, contact details and, where necessary for the establishment or performance of a business relationship, tax identification details (e.g. VAT number). Such information may be provided through our dedicated B2B business enquiry form or through any subsequent relevant business correspondence with our Company via email.
• Content of Communications: Information contained in messages, requests or enquiries submitted through our contact forms.

• Order Enquiries and Product/Service Interest Information: Details relating to order requests or expressions of interest in our products and/or services.
• Voluntarily Provided Information: Any additional information you choose to provide when communicating or interacting with our Company.
• Τεχνικά δεδομένα που σχετίζονται με την επίσκεψή σας στον Ιστότοπο, στα οποία περιλαμβάνονται η διεύθυνση IP, ο τύπος της συσκευής, το λειτουργικό σύστημα, το πρόγραμμα περιήγησης (browser) και τεχνικά αρχεία καταγραφής (logs). Τα δεδομένα αυτά συλλέγονται αυτόματα στο μέτρο που απαιτείται για τη λειτουργία και την ασφάλεια του Ιστότοπου μέσω των απολύτως απαραίτητων τεχνολογιών, ενώ για τις ενσωματωμένες υπηρεσίες τρίτων παρόχων (Google Analytics, YouTube, Vimeo, Google Maps) η συλλογή και διαβίβασή τους πραγματοποιείται αποκλειστικά κατόπιν δικής σας ρητής συγκατάθεσης. Τα cookies περιγράφονται αναλυτικά στην Cookies Policy

The collection and processing of your personal data are carried out solely for the purposes related to the operation of this Website and on the basis of the applicable legal grounds for processing under the General Data Protection Regulation (GDPR), including, as applicable, your consent, the performance of a contract, compliance with a legal obligation, or the legitimate interests pursued by the Company.

The Company does not collect or process sensitive personal data (special categories of personal data within the meaning of the GDPR).

How We Collect Your Personal Data

Your personal data may be collected through the following means:

• Contact Forms and Email Communications: When you complete and submit our contact form or contact us by email to request support, information or clarification regarding our products and services.
• Product Purchase Enquiries (B2C): When you complete and submit an expression of interest form for the purchase of products, either as an individual consumer (B2C) or by requesting the issuance of a company invoice for your purchase.
• Business Cooperation Enquiries (B2B): When you complete and submit a business cooperation request through the relevant dedicated form for professionals, acting either as a business entity or as a prospective business partner (B2B).
• Newsletter Registration: When you register to receive our newsletter.
• Αυτόματα κατά την περιήγησή σας στον Ιστότοπο, μέσω των απολύτως απαραίτητων cookies για τη βασική λειτουργία του. Κατόπιν δικής σας ρητής συγκατάθεσης και μόνο τότε, ενεργοποιούνται τα cookies στατιστικής ανάλυσης και μέτρησης επισκεψιμότητας (Google Analytics), καθώς και τα cookies τρίτων παρόχων για την προβολή εξωτερικού περιεχομένου (YouTube Βίντεο, Vimeo, Google Maps), τα οποία ενδέχεται να χρησιμοποιηθούν και για σκοπούς εμπορικής προώθησης. Σε περίπτωση μη συγκατάθεσης, η πρόσβαση στις συγκεκριμένες διαδραστικές υπηρεσίες (χάρτες, βίντεο) δεν θα είναι διαθέσιμη. Η χρήση τους περιγράφεται αναλυτικά στην Cookies Policy.

Purposes of Data Processing

Your personal data are processed, as applicable, for the following purposes:

• Communication and Enquiry Management: To communicate with you and manage, process and respond to any questions or requests submitted through our contact form or by email.
• Order Processing and Fulfilment: To process and fulfil your order requests, including the delivery of products and the issuance of the relevant tax documents (receipts or invoices).
• Management of Business Cooperation Enquiries (B2B): To review and manage business cooperation requests and assess business proposals submitted to the Company.
• Customer Support and Service: To provide customer support and comprehensive customer service, both before and after the sale.
• Newsletter Communications: To send you newsletters and updates regarding our products, services and company news, provided that you have given your explicit consent.
• Compliance with Legal Obligations: To ensure compliance with the Company's legal obligations, including, but not limited to, obligations arising under applicable tax legislation and the fulfilment of your rights under the GDPR.
• Website Improvement and Maintenance: To improve the functionality, security and overall user experience of the Website.
• Website and Systems Security: To protect the Website and its users against malicious, fraudulent or unlawful activities and to maintain the security and integrity of our systems.
• Website Traffic Measurement and Analytics: To measure and analyse Website traffic and user behaviour through statistical cookies (Google Analytics), subject to your prior consent.
• Για την παροχή εξωτερικού  διαδραστικού περιεχομένου και διευκολύνσεων, όπως η προβολή βίντεο και ο εντοπισμός της τοποθεσίας μας στον χάρτη, κατόπιν δικής σας συγκατάθεσης μέσω του Ιστοτόπου μας για την ενεργοποίηση των cookies των εξωτερικών παρόχων (YouTube, Vimeo, Google Maps).
• Establishment, Exercise or Defence of Legal Claims: To establish, exercise or defend the Company's legal claims before courts or other competent authorities.

The collection and processing of your personal data are carried out to the extent necessary for the provision of our services, the handling of your requests, the fulfilment of our contractual or legal obligations, the pursuit of our legitimate interests, where applicable, or on the basis of your consent, where required.

The provision of personal data through the Website's forms is generally voluntary, except for those details expressly identified as mandatory for the submission and handling of a specific request. Failure to provide the required information may prevent us from processing or responding to your request.

Specific Communication Channels

When you contact us by email or through the dedicated forms available on the Website, we process the personal data contained in your message or provided in the relevant form fields solely for the purpose of communicating with you, managing, assessing and responding to your enquiry or request and, where necessary, completing any related procedures, such as processing an order request or managing business cooperation arrangements.

Σε περιπτώσεις όπου η επεξεργασία βασίζεται στη συγκατάθεσή σας, όπως για την εγγραφή σε υπηρεσίες ενημερωτικών δελτίων (newsletters), μπορείτε να ανακαλέσετε τη συγκατάθεσή σας οποιαδήποτε στιγμή  αποστέλλοντας μήνυμα ηλεκτρονικού ταχυδρομείου (email) στο newsletter@markelle.gr με το αίτημά σας για διαγραφή,  χωρίς να επηρεάζεται η νομιμότητα της επεξεργασίας που πραγματοποιήθηκε πριν από την ανάκληση.

Legal Bases for Processing

The processing of personal data is carried out, as applicable, on the basis of one or more of the following legal grounds set out in Article 6 of the GDPR:

• Consent: Where you have given your consent to a specific processing activity, including, by way of example, the sending of newsletters or the use of non-essential technologies that require your consent.
• Performance of a Contract or Taking Steps Prior to Entering into a Contract: Where processing is necessary for the handling and fulfilment of order requests or for the consideration of enquiries relating to products, services or business communications concerning a potential business relationship.
• Legitimate Interests: Where processing is necessary for the operation, security and improvement of the Website, the protection of our systems, the prevention of malicious or unlawful activities, or the establishment, exercise or defence of legal claims.
• Legal Obligation: Where processing is necessary for the Company to comply with an obligation imposed by applicable law.

Cookies & Tracking Technologies

The Website uses essential cookies and technologies that are necessary for its proper, secure and functional operation and for ensuring the correct display and use of its content and features.

Επιπλέον, κατόπιν δικής σας ρητής συγκατάθεσης μέσω του σχετικού πλαισίου(cookie banner) και μόνο τότε, ο Ιστότοπος χρησιμοποιεί την υπηρεσία Google Analytics της Google για τη συλλογή και ανάλυση  στατιστικών στοιχείων σχετικά με την επισκεψιμότητα και τη χρήση του Ιστότοπου. Με την ίδια προϋπόθεση της ρητής σας συγκατάθεσης, ο Ιστότοπος ενεργοποιεί  διαδραστικό περιεχόμενο από τρίτους παρόχους (Google), όπως χάρτες Google Maps και προβολή βίντεο μέσω YouTube & Vimeo, για τη διευκόλυνση και την ενημέρωση των επισκεπτών.

The information collected may include details regarding the pages visited by users, traffic sources, device information, your IP address and browser type, as well as other browsing data collected by the aforementioned third-party providers in accordance with their respective privacy policies.

The activation and use of non-essential cookies or similar technologies take place strictly in accordance with your preferences and consent choices, which you may modify or withdraw at any time.

For further information regarding the use of cookies and similar technologies, please refer to the Website's Cookie Policy.

Data sharing

Your personal data are not sold or made available to third parties for their own independent commercial purposes. However, your personal data may be disclosed or made accessible to third-party service providers and business partners, solely to the extent necessary for the following purposes:

• Order Fulfilment and Customer Service: To process and fulfil order requests and handle your enquiries through external service providers and business partners, including, by way of example, courier companies, logistics providers, accounting or tax service providers, and other relevant business partners, where necessary.
• Website Technical Operations and Support: To ensure the technical operation and maintenance of the Website, including disclosure to hosting providers, email service providers and other technical infrastructure providers, where required.
• Technical Troubleshooting and Maintenance: To resolve technical issues through authorised technical service providers, such as software developers or web developers, strictly to the extent necessary to maintain and support our systems.
• Την ανάλυση της επισκεψιμότητας και των στατιστικών στοιχείων χρήσης του Ιστότοπου ( Google Analytics), καθώς και την παροχή εξωτερικού και διαδραστικού περιεχομένου (Google Maps, YouTube, Vimeo). Η διαβίβαση των δεδομένων αυτών πραγματοποιείται αποκλειστικά και μόνο κατόπιν δικής σας ρητήςσυγκατάθεσης μέσω του Cookie Banner του Ιστότοπου.
• Compliance with Legal Obligations and Requests from Public Authorities: To comply with the Company's legal obligations or respond to lawful requests from judicial, law enforcement, supervisory or other competent public authorities.

All third-party service providers and business partners engaged by the Company are required, either through specific contractual arrangements or through acceptance of their applicable terms of service and security policies, to process personal data solely within the scope and for the purposes of our business relationship and the provision of the relevant services, in accordance with GDPR requirements and subject to the implementation of appropriate security measures.

Embedded Third-Party Services

The Website incorporates external content and interactive features provided by third-party service providers. These services are activated solely upon obtaining your explicit consent through the Website's Cookie Banner. If you do not provide your consent, the relevant services will remain unavailable. Where you have given your consent and interact with these services, a connection is established with the servers of the respective providers, and technical data (including your IP address) may be processed in accordance with their respective privacy policies and settings.

These services include:

• YouTube: Ενσωματωμένα βίντεο για τη διευκόλυνση, ενημέρωση και παροχή οπτικοακουστικού περιεχομένου στους επισκέπτες.
• Vimeo: Ενσωματωμένα βίντεο για τη διευκόλυνση, ενημέρωση και παροχή οπτικοακουστικού περιεχομένου στους επισκέπτες.
• Google Maps: Ενσωματωμένοι διαδραστικοί χάρτες για τον εύκολο εντοπισμό της φυσικής τοποθεσίας της επιχείρησής μας.

International Transfers of Personal Data

Company makes every reasonable effort to ensure that your personal data The are processed within the European Economic Area (EEA).

Where, in connection with the use of a third-party service, personal data are transferred outside the EEA, such transfers are carried out in accordance with the requirements of the GDPR and, where applicable, on the basis of an adequacy decision or appropriate safeguards, such as the Standard Contractual Clauses (SCCs).

The relevant transfers and the safeguards applied depend on the third-party services enabled on the Website and on the respective providers' applicable policies and contractual commitments in force from time to time.

Data Retention

The Company retains personal data only for as long as necessary to fulfil the purposes for which they were collected, taking into account any applicable legal obligations and the need to establish, exercise or defend legal claims.

Tax Documents: Personal data incorporated into issued tax documents (such as retail receipts, invoices and delivery notes) are retained for the period prescribed by the applicable tax legislation in force from time to time.

Other Order-Related Information: Other data and electronic correspondence (emails) relating to the processing, handling or fulfilment of an order, which do not form part of the relevant tax documents, are retained for a period of up to twelve (12) months from the date the order has been completed and delivered.  

Contact Forms and Enquiries: Personal data submitted through the contact form and other forms available on the Website are retained for as long as necessary to process and handle the relevant enquiry or request. Where necessary for record-keeping purposes, such data are retained for a period of up to twelve (12) months from the date the enquiry or request has been finally answered or resolved.

Newsletters: Personal data relating to your newsletter registration are retained until you withdraw your consent by submitting an unsubscribe request via email to our dedicated email address for newsletter-related requests:newsletter@markelle.grUpon receipt of your request, your details will be removed from our active newsletter mailing list without undue delay.

Technical Data and Website Security: Technical data and information relating to the security of the Website are retained for the period necessary to ensure system security, meet technical requirements and comply with applicable legal obligations.

Notwithstanding the above-mentioned twelve (12) month retention periods, the relevant data and electronic correspondence may be retained for a longer period where a dispute or claim is pending, or where further retention is necessary to investigate or resolve related matters, pursue out-of-court dispute resolution, or establish, exercise or defend the Company's legal claims, provided that an appropriate legal basis for such processing exists in each case.

Personal Data of Minors

The Company recognises the importance of protecting the personal data of minors. While access to and browsing of the Website are permitted regardless of age, in accordance with the Website's Terms of Use, all electronic services provided through the Website (including the submission of forms, newsletter registration, business cooperation enquiries and purchase requests) are intended exclusively for adults aged 18 and over. The Company does not knowingly collect or process personal data relating to minors. If the Company becomes aware that personal data relating to a minor have been collected without the legally required consent of the persons exercising parental responsibility, the Company will take immediate steps to permanently delete such data from its records, in accordance with applicable legislation.

Data Security

The Company implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or any form of unlawful processing.

These measures include, but are not limited to, the use of secure encryption protocols (SSL/HTTPS) for the transmission of data through the Website, hosting on secure servers, restricting access to personal data to authorised personnel only, and implementing up-to-date information systems security procedures.

However, despite the implementation of the aforementioned measures, please note that no transmission or storage of data over the Internet can be guaranteed to be completely secure.

User Rights

Under the GDPR, and subject to the conditions and limitations set out in applicable data protection legislation, you have the following rights:

• Right of Access: To request confirmation as to whether your personal data are being processed and, where applicable, to obtain access to such data and relevant information about their processing.
• Right to Rectification: To request the correction of inaccurate personal data or the completion of incomplete personal data.
• Right to Erasure: To request the deletion of your personal data where the applicable legal requirements are met.
• Right to Restriction of Processing: To request the restriction of processing of your personal data in the circumstances provided for under the GDPR.
• Right to Object: To object to certain types of processing, particularly where processing is based on the Company's legitimate interests.
• Right to Data Portability: Where applicable, to receive your personal data in a structured, commonly used and machine-readable format and to request the transmission of such data to another data controller.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time. Such withdrawal shall not affect the lawfulness of processing carried out prior to its withdrawal.

To exercise your rights, you may contact us at privacy@markelle.gr, providing sufficient information to enable us to verify your identity and process your request.

Where necessary, we may request additional information to confirm your identity before proceeding with your request.

The Company will review and respond to your requests in accordance with the time limits and requirements set out in the GDPR.

Right to Lodge a Complaint

If you believe that the processing of your personal data infringes applicable data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

In Greece, the competent supervisory authority is the Hellenic Data Protection Authority (HDPA).

Further information regarding the submission of complaints and the protection of personal data is available on the HDPA's official website: www.dpa.gr.

Amendments to the Privacy Policy

The Company reserves the right to amend or update this Privacy Policy whenever necessary as a result of changes in applicable legislation, the services used or the operation of the Website.

The latest version of this Privacy Policy will be published on the Website, clearly indicating the date of its most recent update.

Any amendments shall take effect from the date of their publication on the Website and shall apply prospectively, without affecting the lawfulness of processing carried out prior to that date.

In the event of material amendments, the Company will take appropriate steps to notify users in a timely manner, by means of a prominent notice (such as a dedicated information banner) displayed on the Website or through any other appropriate means, for a reasonable period of time, so that users have the opportunity to review the relevant changes.